FAQs
Answers, simplified.
Got Questions?
We’ve Got Answers.
Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
1. How does pricing work for multi-location brands?
Multi-location pricing is customized based on your footprint and needs. We’ll tailor it to your goals.
2. Are communication costs included?
Your One Media subscription includes access to our WhatsApp, SMS, and messaging tools. Usage is billed based on consumption with optional base packs.
3. Can I switch plans later?
Yes. One Media scales with you. We’ll help you transition smoothly when you’re ready to upgrade.
4. Can I customize my plan?
Yes. All of our plans support add-ons. You must be on our Hypergrowth or Complete package to leverage our AI Agents. These are designed to be tailored to your to your business needs.
5. What types of businesses use One Media?
One Media is built for growing salons, spas, medspas, fitness centers, and barbershops of all sizes—from single locations to enterprise franchises.
6. What’s included in onboarding?
We provide structured onboarding, staff training, and business setup guidance tailored to your goals. Whether you’re transitioning from another platform or launching a new location, we ensure a smooth rollout.
7. How long does implementation take?
Timelines vary by business size and complexity. Most Growth plan customers can be up and running in days. Complete customers receive phased rollouts supported by our implementation experts.
8. Is One Media cloud-based?
Yes. One Media is a secure, cloud-based platform accessible from anywhere on desktop, tablet, or mobile.
9. Does One Media replace other software I’m using?
Yes. One Media combines booking, POS, marketing, payroll, inventory, and analytics—so you can eliminate costly point solutions.
Didn’t find
what
you were looking for?
Our team is just a message away — whether it’s a setup question or a deep dive into features.